Ground Handling

Ground Handling

NHS  provides front-line airport services, both above and below the wing, ensuring passengers, crew, and aircraft complete journeys efficiently and on schedule.

The journey of a thousand miles begins with one step. We endeavour to deliver a safe and trusted service and and a world-class passenger experience for every customer, every time. Every passenger journey has multiple seen and unseen interactions with NHS. We want to do our mile in the customer experience value chain when we interact with customers. Our dedicated teams are ever ready to offer seamless service through delivery of a portfolio of supportive services.

Passenger Handling

As NHS we uphold customer service in high esteem, we provide a welcoming atmosphere that is predicated on providing world class customer experience during our interaction with passengers as they are handled through our passenger processing ecosystems. Our team provides friendly, efficient, and tailored passenger services from check-in to boarding and back again at all the airports in Zimbabwe.   We have

• Experts in multiple DCS systems
• Service tailored to match individual airline standards and experience

VVIP and CIP service unrivalled in the industry

Cargo & Mail Handling

NHS manages the global transportation of high value and time critical cargo. We provide service from the ramp to our fully equipped warehouses. We offer transportation of cargo from the ramp, warehousing, picking, sorting etc. Our warehouses are equipped with facilities for  handling of special cargo inter alia perishables, dangerous goods, live animals, valuables, vulnerable, pets, diplomatic.

Decades of experience, supported by cost-effective and smart logistics solutions, means we are trusted to provide a reliable and secure service

Ramp Services

NHS your hostess on the ground and offers ramp handling above and below wings and has a pool experienced staff ready to give a service commensurate with your service level expectations. We are the market leader in Zimbabwe, and we lead the industry in the time critical process of meeting, preparing and dispatching aircraft. Our ground teams take immense pride in delivering quality through best practice working processes, an exceptional approach to safety and investment in the skills and wellbeing of our people through

• Adherence to best industry standards
• Risk Management based approach to handling
• Meeting requisite requirements as provided by IATA, ICAO, Airlines, ACZ and CAAZ.

Executive Lounges

We have our own network of VIP lounges, as well as lounges we manage for our customers. These modern lounges offer guests sophisticated, but functional environments in which to meet, work and relax ahead of their flight.

• Premium quality lounges, with modern interiors and passenger facilities
• Airline branded décor and furnishings
• Excellent food and beverage selection for guests