DIRECTOR OPERATIONS AND CUSTOMER SERVICES

National Handling Services is offering a challenging career opportunity to a highly talented, self-driven and results oriented individual to take up the following position: –

 DIRECTOR OPERATIONS AND CUSTOMER SERVICES

Responsibilities

• Provides leadership of ground handling operations countrywide in accordance with regulatory requirements , organization standards and local procedures as well as the requirements of the customer airlines.
• Develops and implements comprehensive ground handling operations strategies, budgets and operational plans to achieve the company’s goals and objectives that are constantly monitored, evaluated and controlled;.
• Develops and implements policies, systems, programs and procedures in support of the company’s goals and objectives, compliance with applicable regulations and standards/ best industry practice, and customers’ requirements.
• Monitors and evaluates operational performance against established targets, identifying areas for improvement and implementing necessary changes
• Establishes and maintains effective relationships with stakeholders, including government agencies, airlines, and service providers.
• Identifies and implements innovative technologies and processes to optimize operational effectiveness.
• Provides input in the preparation of Service Level Agreements (SLAs) with the customers and ensures that the service delivery is as documented in the SLAs.
• Ensures the delivery of exceptional customer service experiences, addressing customer inquiries, concerns, and complaints promptly and professionally.
• Advises the Board on strategic ground handling issues and implements appropriate changes in line with industry standards and regulations.
• Ensures that Risk Management process is applied throughout the National Handling Services ground operations network.
• Oversees the maintenance of equipment ensuring availability and serviceability of all Ground Support Equipment
• Ensures a healthy, safe and secure working environment in conjunction with relevant legislative/industry requirements and customer requirements
• Ensures all Ground Services non-compliances are closed within stipulated time frame through identification the root cause.

Qualifications and experience required:

• Degree in Marketing, Business Management or related qualification.
• Diploma in Engineering or equivalent qualification
• Diploma in Aviation/ Station Management or equivalent qualification will be an added advantage.
• Master’s Degree is an advantage,
• 5 years relevant experience managing aviation ground handling operations
• Knowledge of equipment maintenance and management of workshops is a requirement

Interested and qualified candidates should forward their application letters, CVs and certified copies of academic and professional certificates to:  humancapital365@gmail.com

The closing date for applications is close of day on 24 June 2024